Supply Chain Manager – Development Supply Chain Technologies
Posted 5hrs ago
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Job Description
Supply Chain Manager overseeing clinical supply chain processes at Amgen. Managing end-to-end supply chain functions and collaborating with technical teams for system enhancements.
Responsibilities:
- Manage assigned end-to-end processes and ensure their readiness for execution of clinical supply chain processes.
- Partner with DTI to assist with the resolution of technical incidents utilizing the Integrated Service Management-ServiceNow (ISM-SN) application.
- Point of contact for application issues, incidents, and troubleshooting.
- Manage timely closure of incidents.
- Troubleshoot technical incidents with end users utilizing both internal resources and outside organizations such as External Trial Operations (ETO).
- Monitor iDoc failures and determine the root cause of issues.
- Work with the business and/or DTI team to implement corrective actions.
- Act as a change record owner to support continuous improvement initiatives.
- Manage documentation and maintenance of clinical customization requirements to support readiness for key projects, audits, and inspections.
- Manage audit readiness playbooks for assigned processes.
- Interpret customers’ needs to identify potential opportunities for improvements.
- Generate Business Requirements (BRD) documents to initiate enhancements per the intake process.
- Support development of business cases for proposed system enhancements.
- Support and/or lead enhancement implementation.
- Develop project milestones, adhere to timelines, utilize project management tools such as Smartsheet, communicate issues, ensure issue resolution, and ensure change management for business end users.
- Act as primary tester for system enhancements and upgrades, which includes script authoring/approval, data preparation, test execution, and defect resolution test approval.
- Support training in the clinical OTC and/or PTS process at Amgen to DSC and cross functional staff.
Requirements:
- Doctorate or master’s degree and 2 years of SAP or IS system experience OR Bachelor’s degree and 4 years of SAP or IS system experience OR Associate’s degree and 8 years of SAP or IS system experience OR High school diploma / GED and 10 years of SAP or IS system experience
- Experience with SAP Order to Cash functionality
- Experience with SAP Plan to Stock functionality
- Experience with SAP Staging Tables
- Experience with Clinical Investigational Product management in ERP systems
- Experience with SAP Security
- Experience with Electronic Trial Operator systems and interfaces
- Experience with Logistics Service provider systems and interfaces
- Experience with data acquisition tools, such as Spotfire
- Experience with IS management tools, such as ISM - ServiceNow
- Experience with computerized system validation testing
- Experience with Project Management
- Experience with Quality systems and processes such as Change Control and Deviations.
Benefits:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- group medical, dental and vision coverage
- life and disability insurance
- flexible spending accounts
- A discretionary annual bonus program
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible.



















