Technical Account Manager – Partner Integrations, BI, MySQL, Tableau/Looker
Employment Information
Job Description
Technical Account Manager handling partner integrations and business intelligence. Collaborating with enterprise distribution partners and producing data analyses and visualizations.
Responsibilities:
- Your primary responsibility will be providing technical expertise and support for our wholesale distribution partners. Secondary responsibilities will include: supporting our Agency Sales Team with onboarding new clients and API integrations, and supporting our Supply Team with technical expertise for supplier API connections.
- Lead end-to-end onboarding: discovery, solution design, mapping, UAT, go-live, hypercare.
- Act as Project Expedition’s API subject matter expert (REST/JSON, auth, pagination, rate limits, idempotency, webhooks, versioning).
- Support and debug integrations: trace booking/availability issues, reconcile data, and produce partner-ready findings.
- Drive adoption & growth and contribute to joint roadmaps. Support Sales with developing unique technical solutions when API integrations are not possible.
- Understand our supply-side APIs that connect us with tour operators so you can support internal teams and help debug issues that impact our enterprise partners.
- Provide data analytics and business intelligence support to other departments. This includes building reports, dashboards, and helping to leverage data to drive important decisions.
- Efficiently build Tableau dashboards and develop data sources.
- Write efficient MySQL queries to power analyses and Tableau extracts, and support adjacent teams with data needs.
- Light warehouse work as needed (reading from Snowflake/other sources), plus basic governance (permissions, RLS coordination, documentation)
Requirements:
- 5+ years in a TAM/Partner Engineer/Solutions Engineer role for an API-driven product (travel/marketplace/SaaS ideal)
- Proficiency in account management, and client facing communication
- Strong MySQL proficiency: complex joins, aggregations, query tuning/EXPLAIN, data validation/reconciliation, and building query-backed Tableau extracts
- Hands-on with REST/JSON, API auth (keys/OAuth/HMAC), webhooks, retries, idempotency, versioning, and pagination
- Pro at debugging with Postman/cURL and reading logs; clear written/verbal communication and partner-facing documentation
- Tableau experience (calcs, parameters, LODs, actions, extract vs live, publishing/permissions)
- An ability to work effectively across departments (Sales, Account Management, Support and Operations)
- Strong attention to detail, and an ability to work well independently
- Fluency in spoken and written English
- A professional and appropriate appearance for business engagements, including any in-person or virtual client meetings, calls, or events
- Exceptional problem solving skills and the ability to manage projects effectively
Benefits:
- Biannual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
- 15 days of leave (increases to 20 days at 2 years tenure)
- Company Healthcare Plan (Company contribution $9K)
- 401K company plan
- Annual work from home budget $500
- Annual training budget of $250
- TSA Precheck (worth $80)
- Annual Project Expedition tour credits of $750
- Employee discounts on thousands of tours and activities
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