Technical Support Engineer
Employment Information
Job Description
Technical Support Engineer providing world-class customer service and technical support for Pinecone's vector database and products. Responsibilities include troubleshooting, customer interaction, and documentation improvement.
Responsibilities:
- Manage and resolve customer inquiries in a timely and effective manner
- Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams
- Explain usage and costs to customers, working closely with our finance team to address billing inquiries
- Design runbooks to improve coverage and effectiveness of our internal AI agents
- Identify areas of improvement for customer experience and share suggestions with our product team
- Enhance our product literature by creating knowledge articles and improving our documentation
Requirements:
- Strong technical acumen with the ability to understand and explain APIs, cloud
- infrastructure, data pipelines, and enterprise software integrations.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Proficiency in one or more popular programming languages (Python, JavaScript).
- Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
- Preference for experience working with cloud providers (AWS, GCP, Azure)
Similar Jobs
Technical Support Analyst – Generative AI
You.com
Supporting customer success as a Technical Support Analyst focused on Generative AI at You.com. Diagnosing issues and enhancing workflows for customer satisfaction.
Product Support Engineer
Fortanix
Product Support Engineer responsible for deploying and optimizing Fortanix platform in a remote environment. Engaging with customers for technical support and collaborating with internal teams.
Technical Support Specialist
Unlayer (YC W22)
Technical Support Specialist providing customer support via email and chat for SaaS products. Troubleshooting technical issues and collaborating with product teams to enhance customer success.
Launch and Orbit Support Analyst
LeoLabs
Join LeoLabs as part of the Launch and Orbit Support Team, supporting orbital intelligence and space operations. Hands-on role with operational support during launches and development of internal tools.
Support Analyst – Talend, Tableau, Senior
Five Acts
Senior Support Analyst focusing on Talend and Tableau integrations. Analyze and monitor ETL jobs, maintain documentation, and manage support tickets.
Technical Support Supervisor
Omie
Technology company Omie seeks a Supervisor for Technical Support to analyze team performance and ensure quality service. Lead feedback sessions and support agents in their development.
Network Support Engineer
KPN
Network Specialist managing complex network service implementations for leading national clients. Driving successful projects while ensuring high quality and customer satisfaction.
Support Technician
Hawk-Eye Innovations Ltd
Remote Support Operator collaborating with teams to deliver Video Replay systems during Rugby competitions. Troubleshooting and providing technical support during Game Weekends.
Technical Support Engineer
Calsoft Systems
Dynamics GP/NAV/D365 Business Central ERP Support Engineer providing advanced technical support remotely. Troubleshooting escalated ERP issues for clients and creating documentation.
Technical Support L1 – Access Control
Genea
Technical Support L1 providing customer service for access control troubleshooting requests via phone, chat, and email. Logging incidents and assisting with equipment setup for Genea deployments.
Technical Support Engineer
Adobe
Technical Support Engineer resolving technical and non-technical issues for Adobe Video Products. Collaborating with global customers using voice and chat channels.
Technical Support
Kyndryl
Technical Support Specialist providing exceptional technical assistance to Kyndryl customers. Diagnosing and repairing systems and assisting with installations and training.
Senior Support Analyst
SEIDOR
Senior Support Analyst specializing in SAP Business One for SEIDOR. Handling user support, incident analysis, and ERP system improvements.
L2 Software Support Engineer
Kunai
L2 Software Support Engineer providing expert-level service for critical data security products. Actively troubleshooting complex customer issues and building scalable support solutions.
Operations Support Engineer
VetsEZ
Operations Support Engineer providing remote support for VA application and infrastructure needs. Engaging in troubleshooting, documentation, and maintaining service availability.
Application Support Analyst – Mainframe
Knowledge Services
Application Support Analyst responsible for supporting IT applications and ensuring smooth operations. Collaborating on enhancements and providing troubleshooting assistance as needed.
Junior Technical Support Engineer
Genesys
Junior Technical Support Engineer providing customer support for Genesys products. Interacting with customers to resolve issues via multiple channels.
Senior Support Analyst
Five Acts
Analista de Suporte Senior especializado em Talend e Tableau. Responsável pela integração de dados e manutenção de ETL em ambiente remoto.
Technical Support Engineer – Infrastructure & Cloud
Confluent
Technical Support Engineer supporting customers in resolving issues with Confluent deployments. Collaborating with engineering teams and enhancing product knowledge for best practices.
Technical Support Engineer
Zafran Security
Support Engineer delivering customer-centric support in a SaaS company. Collaborating with Product and R&D teams while managing support tickets and documentation.