Technical Support Representative
Employment Information
Job Description
Technical Support Representative assisting CVS Health customers with technical inquiries and troubleshooting. Documenting issues and providing customer support within service level agreements.
Responsibilities:
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
- Effectively manage call workload
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
- Collaborate well in a team environment
Requirements:
- 6 months of technical and/or call center experience
- Experience in a help desk/call center environment providing technical support in a retail environment (preferred)
- Experience using computer hardware and software applications (preferred)
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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