Weekend Cloud Support Engineer – APAC
Employment Information
Job Description
Cloud Support Engineer managing Google Cloud Platform infrastructure for clients. Responsible for incident resolution, system monitoring, and technical support with a focus on GCP services.
Responsibilities:
- Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
- Provide support for Google Workspace
- Manage and respond to cloud incidents using incident.io, ensuring timely resolution.
- Use JIRA to log, track, and prioritize support tickets and workflow tasks.
- Monitor and maintain cloud infrastructure for performance, reliability, and security.
- Collaborate with teams to identify and implement solutions to technical challenges.
- Assist in deploying, configuring, and optimizing GCP resources.
- Create and maintain documentation for troubleshooting processes and best practices.
- Proactively identify opportunities to improve cloud environments and support processes.
- Support clients and stakeholders by providing clear communication and updates during incident resolution.
- Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.
Requirements:
- Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
- Understanding of Google Workspace (admin experience a plus)
- Familiarity with incident.io for incident tracking and management (of equivalent)
- Proficiency in using JIRA for task management and support workflows.
- Strong experience working with observability tools (Grafana)
- Strong troubleshooting and problem-solving skills in cloud environments.
- Understanding of cloud security and performance optimization best practices.
- Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus.
- Excellent communication and customer service skills.
- Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
- Ability to work under pressure and prioritize tasks effectively.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Benefits:
- Contractors are not eligible for full-time benefits
Similar Jobs
Scientific Technical Support Scientist – NGS
Twist Bioscience
Technical Support Scientist providing solutions for NGS application products at Twist Bioscience. Collaborating with sales teams and assisting in technical training to enhance customer engagement.
Technical Support Specialist
Broadvoice
Technical Support Representative resolving VoIP/SIP issues via phone, chat, and email for Broadvoice's clients. Strong troubleshooting skills in call flow, SIP signaling, and voice service performance are required.
Technical Support Lead
Influ2
Technical Support Lead at Influ2 supervising support teams and ensuring customer satisfaction. Bridge communication between technical teams and customers while resolving complex technical issues.
Technical Support Specialist, L1
Gruve
Technical Support Specialist providing IT support and troubleshooting for hardware and software issues at Gruve. Engaging with users to deliver effective, timely support in a remote setting.
Technical Analyst – Workday
Randstad Brasil
Randstad seeking Analista Técnico for Workday in a dynamic multinational environment. Requires technical skills in Workday and advanced English proficiency.
Production Support Analyst – Overnights
Fiserv
Production Support Analyst handling production support activities and managing incidents in a global fintech environment. Working on certification support for clients and weekend on-call shifts.
Production Support Analyst
Fiserv
Production Support Analyst providing services for production management in a leading Fintech firm. Engage with production issues and collaborate across teams for optimal client delivery.
Support Technician
Henry Schein One
Support Technician handling customer calls and troubleshooting issues with dental software remotely. Educating customers on software use for improved productivity.
Senior Customer Support Engineer
Fastly
Senior Customer Support Engineer handling customer support and CDN configurations for Fastly, a leading edge cloud platform company. Collaborating with engineering and sales teams for optimal customer advocacy.
IT Support Technician
ShipHero
IT Support Technician providing first level assistance to users via phone, email, and Slack. Responsible for resolving user-reported issues and collaborating with higher-level support for complex problems.
Support Engineer
Pear VC
Support Engineer at Phaselab assisting UK and Europe customers with an eDiscovery platform. Reporting to the CEO and partaking in customer onboarding and training.
Senior Loan Support Analyst – Complex Loans
PNC
Loan Support Analyst Sr. working remotely for PNC's Complex Loans Group, ensuring compliance in loan servicing operations. Responsibilities include monthly transaction processing and complex loan agreement analysis.
Onsite Support Technician, English
Everience Romania
Technicien support de proximité pour accompagner les projets de transformation numérique chez HELPLINE. Collaboration avec diverses équipes pour optimiser les services IT et desktop.
Technicien support N1
Everience Romania
Technicien support N1 for healthcare client in a team of ten technicians. Responsibilities include incident resolution and support improvements, focused on user incidents.
Production Support Analyst
Fiserv
Production Support Analyst providing technical support for enterprise financial solutions. Involves production support activities, incident management, and collaborating with assurance teams.
Tier 2 Technical Support Specialist
Pure IT Credit Union Services
Tier 2 Technical Support Specialist providing IT support services for credit unions at Pure IT. Troubleshooting technical issues and maintaining software environments with a collaborative approach.
Support Technician
Palmetto
Support Technician role at Palmetto Clean Technology aiding customer technical issues for employees in the Philippines. Requires IT support knowledge and excellent customer service skills.
UNIX/Linux Support Engineer – L3
Quantori
UNIX/Linux Support Engineer providing operational support for enterprise's mixed UNIX/Linux infrastructure. Troubleshooting and monitoring systems with a focus on incident resolution.
Support Engineer
Human Signal
Support Engineer providing technical support for Label Studio software and resolving technical client issues. Collaborating with product and engineering teams to ensure seamless platform operation.
Tier II Technical Support Team Lead
Owner.com
Lead Tier II Support Team for Owner.com, focused on enhancing support effectiveness and resolving technical issues for local restaurants. Coach specialists and improve operational processes.