WEM Capabilities Consultant
Employment Information
Job Description
WEM Capabilities Consultant at Northwestern Mutual responsible for solution governance and collaboration with business partners. Leading administration of technology solutions for workforce engagement and analytics.
Responsibilities:
- Lead administration efforts launching Verint’s Desktop and Process Analytics, Workforce Engagement, Work Operations Manager, Performance Management solutions, and Intradiem solutions
- Serve as Subject Matter Expert on Workforce Management technology and establish strong partnership with the vendor.
- Support work efforts that will elevate Northwestern Mutual to a beta-tester role to secure advanced new released of use cases that drive meaningful operating expense reductions.
- Administer plans to deliver use cases as well as key metrics for active management and governance.
- Identify and enforce key administrative activities, including establishing peer review process, designing, testing and validation of new rules/use cases, and maintaining appropriate reference and change log documentation.
- Support creation and design of rules to accomplish new uses and execute on required testing
- Effectively partner with operations teams for change management, culture change as well as compliance to the delivered/implemented solution.
- Monitoring of identified key performance indicators to ensure project is delivering intended benefits and that defined process is being followed
Requirements:
- Either Verint Administrative, Intradiem Administrative, or Intradiem Administrative experience required.
- Verint Desktop Process Analytics knowledge strongly preferred
- Between 5-7 years of previous Workforce Management experience, preferably within each role
- Bachelor’s degree or 2-3+ years equivalent work experience
- Strong analytical, problem-solving and decision-making skills
- Proven track record for effectively driving change through strong partnerships and engagement with front-line staff, management, and customers
- Demonstrated ability to collaborate and ability to develop and maintain effective relationships with individuals at various levels.
- Strong presenting and influencing skills.
- Ability to turn data into a compelling story with a call to action
- Ability to identify issues and opportunities and develop solutions with little oversight
- Ability to work with a high sense of urgency
- Ability to interpret and break down complex processes for communication to various matrix partners
- Intermediate to Advanced Excel knowledge required
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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