Product Support Engineer - Infinia
Posted 61ds ago
Employment Information
Job Description
Work closely with engineering and product management for DDN's storage solutions. Provide technical expertise and support throughout the product lifecycle.
Responsibilities:
- Act as the liaison between engineering and support teams, translating complex technical details into actionable recommendations for product or supportability enhancements.
- Develop and maintain technical documentation , including KB articles, playbooks and troubleshooting guides, and integration manuals for new product releases.
- Enablement of support organization.
- Analyze and report on field data post-release, identifying trends, issues, and potential areas for optimization in the product lifecycle.
Requirements:
- 5+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
- Understanding of file systems (POSIX, NFS, S3), storage performance
- Proven debugging skills at system/protocol/app levels (e.g., strace, tcpdump, perf).
- Hands-on experience with AI/ML data pipelines, container orchestration (Kubernetes), and GPU-based architectures.
- Strong communication and reporting skills.
