Solution Architect Support Specialist
Posted 57ds ago
Employment Information
Job Description
Support Solution Architects while coordinating quotes and pricing for CDW sellers across the USA.
Responsibilities:
- The Solution Architect Support Specialist supports Inside and Field Solution Architects and CDW sellers across the country.
- This role will coordinate and manage the process to respond to end-customer's requests for special prices and proposals.
- This role is responsible for validating requests, creating quotes, developing timetables, communicating and tracking as required.
- The Solution Architect Support Specialist will engage with and cultivate relationships with Sellers, Solution Architects and a variety of partner functions.
- We look for a proactive team player, who pays attention to details, and has the ability to work under pressure.
- Strategize with Solution Architects to build partner and customer relationships to generate business opportunities.
- Analyze manufacture quote tools to create and distribute product configurations and customer quotes according to customer requirements.
- Manage utilization of sales programs.
- Own relationship with manufacturer or distributor to ensure aggressiveness and profitability on opportunities.
- Direct interaction with customers, manufactures and distributors to provide updates on configurations, pricing requests, or order status.
- Complete partner product accreditation when applicable; utilize internal and external training opportunities to develop product knowledge and sales skills.
- Develop trusted partnership with assigned Solution Architects to provide operational delivery support.
- Partnering with Solution Architects to ensure all registration programs and customer value validations are upheld.
- Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.).
Requirements:
- Associates’ Degree or 3 years sales process experience required
- Ability to communicate effectively both orally and written using a variety of styles and techniques appropriate to the audience
- Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
- Motivated and self-starting with an outgoing personality
- Excellent analytical skills. Demonstrated ability to understand data finding to draw conclusions and develop actionable recommendations
- Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
- Ability to develop trusted relationships (internal and external) at all levels in an organization
- Applicant should demonstrate solid attention to detail with a penchant for accuracy
- Understanding/Appreciation of maintaining confidentiality
- Ability and willingness to travel up to 25% or as needed to other CDW locations or client sites
- Ability to understand, remember, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to multi-task, organize and prioritize.
- Ability to apply common sense in performing job.
- Ability to understand and follow basic instructions and guidelines.
- Ability to travel as needed.
Benefits:
- Annual bonus target of $10,000 subject to terms and conditions of plan
