Academic Advisor
Posted 33ds ago
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Job Description
Academic Advisor guiding online university students through degree planning, policy questions, and program completion. Supporting military and public-service communities through affordable education at APUS.
Responsibilities:
- Guide, encourage, and inform students about recommended academic options to progress through their academic programs
- Communicate with students remotely via phone, chat, email, webinars, videos, social media, and other channels
- Build relationships with prospective, current, and returning students while representing the university
- Respond to questions about academic advising, programs, policies, campus and form navigation, and student concerns
- Conduct outreach to provide advice and direction on next steps
- Document all student interactions clearly
- Review degree plan change requests and advise recommended paths based on credit impact, completion time, and student planning
- Apply appropriate academic advising strategies, including inquisitive, appreciative, developmental, and prescriptive advising
- Monitor student behavior trends and support targeted outreach initiatives or process changes
- Advise distinct student populations and programs
- Encourage and guide students toward successful program completion
- Meet service-level agreements and department service expectations
- Review processes and policies and recommend improvements
- Engage in professional development and interact with other university departments on behalf of students
- Perform other duties as assigned
Requirements:
- Must hold a conferred Bachelor's degree from an accredited institution
- Excellent oral and written communication skills
- Bilingual English/Spanish highly preferred
- Effective interpersonal skills, including influencing, persuasion, elicitation, and listening
- Understanding of student development theory
- Excellent student and customer service skills
- Ability to advise effectively in ambiguous and unstructured scenarios
- Ability to manage multiple tasks under tight deadlines with minimal supervision
- Rational and objective decision-making
- Ability to navigate multiple systems and adapt to ongoing technology changes
- Optimism and positivity
- Creativity
- Critical thinking
- Problem solving
- Ability to adjust quickly to changes
- One year of professional office experience, preferably in a collegiate or academic advising setting
- Knowledge of undergraduate and graduate student development theory
- Knowledge of academic advising theory and best practices
- Experience influencing, informing, and persuading students on complex academic matters is a plus
- Prior experience with students from diverse cultural, socioeconomic, and academic backgrounds is desirable
- Must be able to work 9:30–6:00 Monday–Thursday and 8:00–4:30 Friday
Benefits:
- Continuing professional development and education opportunities
- Participation in department committees, task forces, university organizations, or industry organizations (NACADA)
- Equal opportunity employment
