Account Service Representative
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Job Description
Remote Account Service Representative supporting Georgia-Pacific’s corrugated packaging customers in Northern California. Managing strategic accounts, customer solutions, quality initiatives, and field relationships.
Responsibilities:
- Cultivate and maintain relationships with strategic national and local accounts
- Deliver quality products, outstanding service, and timely deliveries
- Identify and execute solutions that optimize customers’ packaging needs, enhance product performance, and minimize waste at GP box plants
- Act as liaison between customers and GP internal teams, including customer service, quality, design, production, accounting, and shipping
- Maintain high visibility and open communication with national account customers
- Visit customers regularly to discuss quality initiatives, gather feedback, and implement necessary actions
- Assist with item trials for customers
- Manage credit reconciliations with customers at month-end
- Visit GP facilities for team meetings, sample collection, and distribution as needed
- Foster lasting customer partnerships
- Support the GP quality team on customer visits to ensure compliance with quality standards
- Log activities and manage data using Microsoft Office 365 and Microsoft Dynamics CRM
- Report to the Area Sales Manager
Requirements:
- Experience in outside sales, account management, supply chain/operations, or a related commercial field
- Willingness to travel up to 60–75% within the assigned territory
- Strong critical thinking skills, with the capacity to approach challenges logically and creatively
- Corrugated/packaging and/or outside sales experience
- Bachelor’s degree or higher
- Ability to use Microsoft Office 365 and Microsoft Dynamics CRM
- Must successfully pass a drug test where required by state law
- Must satisfy E-Verify employment verification requirements
Benefits:
- Variable compensation, issued as a monetary bonus or in another form
- Company car
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts
- Life insurance
- Accidental death and dismemberment (ADD) insurance
- Disability insurance
- Retirement plan
- Paid vacation/time off
- Educational assistance
- Infertility assistance
- Paid parental leave
- Adoption assistance
- Remote, home-based work arrangement
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