Ad Ops Customer Coordinator
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Job Description
Client Services Coordinator managing digital media campaigns, handling client correspondence and ad operations. Collaborating with teams to ensure timely campaign deliveries from a remote location in the Philippines.
Responsibilities:
- Managing day-to-day client email correspondence with agency coordinators and assistants, executives
- Trafficking creative assets and liaising with internal ad ops & trading teams to ensure campaigns go live on time and to spec
- Handling basic post-sales queries -- campaign status, delivery confirmations, billing questions, go-live proofs
- Helping collate/compile weekly report emails (via looker studio) into client-ready formats + weekly reporting emails
- Processing IOs and revising IOs in our IO platform
- When needed, updating internal CRM for post-sale campaigns
- Supporting the broader client success team with admin, deck formatting, and brief intake
Requirements:
- Strong written English - professional, clear, and confident in client-facing communication (after relevant training, onboarding)
- Experience in digital media, ad operations, or agency coordination (1-2+ years preferred)
- Comfortable working across email, spreadsheets, and project management tools
- Detail-oriented, proactive, and able to manage tasks
- Experience with ad trafficking or DSP/DMP platforms a plus
Benefits:
- Flexible working arrangements
- Professional development opportunities
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