AI Incubator Program Lead, SME
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Job Description
Lead AI Incubator Program for the Department of Veterans Affairs, focusing on Generative AI solutions. Client-facing program management at the intersection of AI product knowledge and government consulting.
Responsibilities:
- Define and document incubator intake processes, SME consult workflows, and PoC tracking mechanisms
- Write and maintain 5–10 Self-Service Playbooks for VA employees at varying technical levels
- Develop and execute a Communication Plan to announce the incubator VA-wide
- Facilitate requirements-gathering sessions with VA stakeholders; manage follow-through on action items
- Triage intake requests and own status communications back to requesters
- Conduct and document SME consults — targeting 20+ per period of performance with >4/5 satisfaction
- Coordinate four AI Lab proof-of-concept efforts with measurable outcomes
- Author User Satisfaction Reports for each SME consult; manage VA review/approval cycle
- Track satisfaction metrics and report on incubator effectiveness
Requirements:
- 5+ years in program or product management, ideally in federal IT or digital transformation
- Experience standing up or operationalizing a new program or service offering (not just running an established one)
- Strong technical fluency in generative AI — enough to run credible SME consults and write useful playbooks, not necessarily to build models
- Demonstrated ability to produce government-approvable deliverables (plans, reports, playbooks) — clear writing is essential
- Experience working inside or alongside a federal agency; understands VA or similar large bureaucracy cadence
Benefits:
- one of the best benefits packages in the industry
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