AI Program Lead
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Job Description
AI Program Lead deploying agentic workflows across Salesforce and revenue systems. Improving sales productivity for Hyland’s enterprise content and automation platform.
Responsibilities:
- Design, build, and optimize AI agents and autonomous workflows for account research, pipeline insights, and sales content generation
- Build multi-step workflows integrating reasoning, decisioning, and action-taking across systems
- Integrate AI capabilities into Salesforce and adjacent revenue platforms
- Connect structured and unstructured data sources to enable context-aware, action-oriented workflows
- Partner with RevOps, Sales, Marketing, Customer Success, and technical teams
- Execute against a defined AI roadmap with clear milestones and measurable outcomes
- Improve agent performance using feedback loops, usage data, and outcome-based metrics
- Develop and refine production-grade prompts and automation logic
- Identify and mitigate AI usage and data-handling risks
- Ensure AI agent solutions align with data governance and security standards
- Support training and rollout of AI tools with Enablement teams
- Contribute to documentation standards, operating processes, playbooks, and best practices
Requirements:
- 3+ years of hands-on experience working with AI tools, prompt development, or automation solutions
- 3+ years of experience working within Salesforce or similar CRM platforms
- Ability to design, build, and optimize AI agents and autonomous workflows
- Experience with AI orchestration frameworks or automation tools
- Track record of executing technical projects in fast-paced environments
- Strong understanding of data structures and integrations, including APIs and structured data formats
- Experience connecting structured and unstructured data sources
- Experience supporting Revenue Operations, Sales Ops, or GTM teams
- Familiarity with sales engagement, forecasting, and enablement platforms
- Experience creating training materials or supporting end-user adoption
- Ability to contribute to documentation standards, operating processes, and best practices for AI initiatives
- Familiarity with data governance, security standards, and AI risk mitigation practices
- Equal opportunity employment eligibility
Benefits:
- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives and giving campaigns/programs
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