AI Systems, Zoho & Automation Specialist
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Job Description
AI automation specialist connecting Zoho, AI, CRM, WhatsApp, and data systems. Building reliable workflows for Panama real-estate brokerages.
Responsibilities:
- Design and ship AI-enabled workflows using LLMs, RAG, agents, tool calling, and MCP where useful
- Connect websites, CRM, WhatsApp/Kapso, Zoho applications, data stores, documents, and external APIs
- Build or improve Python/TypeScript services, scripts, webhooks, and automations with logging, retries, idempotency, permissions, and safe human-approval steps
- Improve Zoho CRM and related Zoho One workflows using Deluge, Creator, Flow, Recruit, Books, Analytics, WorkDrive, or other relevant applications
- Evaluate AI outputs and retrieval quality beyond successful demos
- Identify high-value automation opportunities across sales, lead management, property data, reporting, marketing, and internal operations
- Work alongside existing team members without disrupting live operations
- Produce concise documentation, implementation notes, and clear asynchronous status updates
- In the first 90 days, understand current systems and ownership, ship one reliable workflow improvement, integrate it with the relevant operating system, and identify the next two automation opportunities
Requirements:
- Strong hands-on experience building software, automation, data, or AI systems that real users depend on
- Practical experience with RAG, LLM agents, MCP/tool calling, vector search, AI evaluations, or production model integrations
- Working hands-on experience with Zoho CRM and at least one of Deluge, Creator, Flow, Recruit, Books, Analytics, WorkDrive, or another Zoho One application
- Exceptional AI engineers with less Zoho experience may qualify if they demonstrate a credible, safe learning plan
- Proficiency in Python or TypeScript/JavaScript
- Confidence with REST APIs, JSON, webhooks, OAuth, and SQL
- Strong written and spoken English
- Ability to explain technical issues clearly to a non-technical decision-maker and document systems for the team
- Ability to explain failures, limitations, monitoring, costs, and security—not only successful output
- Willingness to show and explain work personally built
- Spanish is helpful but of minor importance (preferred, not mandatory)
Benefits:
- Approximately 15–25 hours/week initially
- Remote work arrangement
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