Applications Service Engineer – Field Based
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Job Description
Field-based engineer supporting Mycronic’s die-bonding equipment through repairs, installations, troubleshooting, and customer training. Providing remote and on-site technical service across the United States, Canada, and Mexico.
Responsibilities:
- Perform equipment repairs, installations, and maintenance at customer facilities
- Install and implement hardware and software upgrades
- Provide technical support by phone and email
- Diagnose and troubleshoot equipment and process issues
- Identify root causes and communicate findings and performance feedback to the factory
- Deliver technical training to customers at their facilities
- Support Field Applications Service team members on technical projects and service activities
- Collaborate with the Applications and Testing Group on equipment testing and troubleshooting
- Partner with Sales on technical information, customer inquiries, and customer visits
- Gather and communicate customer feedback, product needs, and service trends with Marketing
- Represent and promote company products and services
- Travel throughout the United States, Canada, and Mexico for installations, service needs, and business activities
- Perform additional duties supporting business objectives
Requirements:
- Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
- 3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment strongly preferred
- Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
- Strong analytical and problem-solving capabilities
- Proven ability to diagnose, troubleshoot, and resolve complex technical issues
- Experience with root cause analysis and developing and implementing corrective actions preferred
- Excellent verbal and written communication skills
- Ability to communicate technical information to customers, colleagues, and cross-functional teams
- Ability and willingness to travel frequently throughout the United States, Canada, and Mexico
Benefits:
- Annual short-term incentive (bonus) program
- Comprehensive Blue Cross Blue Shield medical plans
- Dental and vision options
- Employer-paid life insurance
- Short-term and long-term disability coverage
- Optional supplemental insurance and lifestyle benefits
- 401(k) savings program with 5% company match
- Tuition reimbursement for advanced degrees, professional certifications, and executive development
- 12 paid annual company holidays
- Vacation and sick time
- Inclusive culture supporting professional development, diversity, and work-life balance
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