Associate II, Training – Ops Performance Enablement
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Job Description
Design and deliver onboarding and performance readiness solutions as Associate II, Training at Protective. Focus on learning and development across Claims, Customer Support, and Dealer Services.
Responsibilities:
- design and deliver onboarding, upskilling, and performance readiness solutions that help associates achieve proficiency and support business performance
- partner with business leaders to identify learning needs
- develop effective training solutions
- continuously improve the learner experience through innovative approaches and technology-enabled solutions
- create and maintain training materials, job aids, knowledge resources, facilitator guides, and eLearning content
- evaluate learning effectiveness and recommend improvements based on performance data, learner feedback, and business outcomes
- leverage learning technologies and AI-enabled tools to enhance content development, learner engagement, and training effectiveness
- identify and implement innovative learning approaches that support a distributed workforce
- document training strategies, findings, and recommendations to ensure solutions are scalable, repeatable, and sustainable
Requirements:
- 3+ years of experience in Learning & Development, Training, Instructional Design, Performance Readiness, or a closely related field
- Experience designing, developing, and facilitating onboarding, training, coaching, or performance improvement programs
- Experience developing instructor-led, virtual, blended, and/or self-paced learning content
- Strong facilitation and presentation skills for both live and virtual learning environments
- Experience conducting needs assessments and translating business needs into learning solutions
- Proficiency with Microsoft 365 tools, including Teams, PowerPoint, SharePoint, and Word
- Demonstrated ability to work independently and as a team player while managing multiple priorities and deadlines
- Strong written and verbal communication skills
- Out of the box thinking skills
- Experience with Articulate 360, LMS platforms, or similar instructional design/eLearning development tools is highly desired
- Applicants without direct learning and development, instructional design, training development, or performance readiness experience may not be considered for candidate interviews
Benefits:
- comprehensive health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform for wellbeing cash rewards
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