Associate Project Delivery Lead
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Job Description
Associate Project Delivery Lead responsible for managing customer onboarding and project delivery. Providing hands-on coordination for a technology solutions provider in cyber security and managed services.
Responsibilities:
- Transition clients onto Thrive managed services
- Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
- Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings
- Ownership of the entire project life cycle
- Work with the Account team to properly understand client account balance and invoicing needs
- Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
- Completing Project Coordinator tasks when needed
- Collaborate with customers and initialize the service order
- Convert orders to projects/tasks/change requests for quick execution
- Send and receive requests for information (User Roster, Equipment/Application Inventory, Credentials)
- Transition new clients to the Project Delivery team (Project Managers and Deployment Engineers)
- Work with an Onboarding Consultant to research and confirm the project scope and service inclusions
Requirements:
- Moderate experience in project management and professional services
- Skilled in managing project plans, creating timelines, and keeping all parties to task
- Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
- Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
- Familiarity with Thrive technologies included but not limited to: Office 365, Microsoft Server OS, Private Cloud, Public Cloud (Azure), Networking (Firewalls, Switching, Access Points), Disaster Recovery, Backup technology
- Project management certification (PMP, CAPM, Prince etc.) would be great
- Experience using SmartSheets and/or ServiceNow (or other project management software) would be great
- Willingness to improve team processes and contribute to team and company initiatives
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