Auto Damage Trainee – Field
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Job Description
Field Auto Damage Trainee providing reassurance and solutions for customers after vehicle accidents. Inspecting damages, estimating costs, and partners with repair shops.
Responsibilities:
- Provide reassurance and solutions that make a difference in our customers' lives after an accident.
- Inspect and assess vehicle damage, estimate vehicle repair costs.
- Negotiate equitable settlements, partner with body shops, rental companies, and parts providers.
- Resolve customer concerns, ensuring a positive experience.
- Drive customer satisfaction through meaningful interactions.
Requirements:
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
- Active Adjusters license preferred (training and exam fees provided).
- High School Diploma or GED required; College degree preferred.
- Valid driver’s license that meets company underwriting guidelines required.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
- Available to work evenings, weekends, and holidays.
Benefits:
- Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
- Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
- 401(k) with up to 6% match, vested immediately.
- GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
- Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
- Paid trainee program includes 3 weeks of required hands-on experience.
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