Auto Physical Damage Adjuster – Rental Vehicle Claims
Posted 20hrs ago
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Job Description
Remote auto claims adjuster investigating and settling rental vehicle damage claims. Reserv uses AI and automation to simplify insurance claims for carriers and TPAs.
Responsibilities:
- Open, investigate and manage a caseload of auto physical damage claims from first notice of loss to closure
- Conduct coverage analysis, risk shifting, and policy investigation
- Review rental agreements and program terms to confirm coverage, exclusions and deductibles
- Contact renters, claimants, body shops and appraisers within required timeframes
- Take recorded or written statements
- Evaluate damage through estimates, photos and appraisals
- Negotiate repair and total loss settlements
- Determine liability and apportion fault using police reports, statements and physical evidence
- Handle loss of use, towing, storage, diminished value and related expense claims
- Identify subrogation and recovery opportunities and refer them with complete supporting documents
- Flag potential fraud, injury exposure or litigation risk and escalate to the appropriate adjuster or lead
- Keep timely, accurate file notes and reserves
- Meet carrier and program service standards
- Follow state regulations and client handling instructions on every file
Requirements:
- Candidates must reside in an eligible U.S. state throughout employment
- Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- 3-5 years of auto physical damage or commercial auto claims experience
- Working knowledge of vehicle repair, estimating and total loss valuation
- Strong negotiation, written communication and time-management skills
- Comfort with a high-volume, deadline-driven caseload
- Experience with a claims system such as Glance or similar
- High school diploma required
- Bachelor’s degree or AIC/CPCU progress preferred
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
- Willing to obtain any additional required licenses within 60 days, including state testing
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- 100% remote (home-based) role
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Remote-first environment
- Culture of empathy, transparency, and empowerment
