Auto Physical Damage Appraiser – Field
Posted 1hrs ago
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Job Description
Auto physical damage appraiser evaluating vehicle damage, repair costs, and claims for AAA insurance members. Conducting inspections, preparing estimates, negotiating settlements, and supporting catastrophe duties.
Responsibilities:
- Support the Auto Physical Damage Operation by handling material damage claims for insurance policies written by the Interinsurance Exchange
- Conduct physical inspections and complete accurate, thorough vehicle repair estimates
- Determine accident-related damages and vehicle repairability
- Communicate with insureds, claimants, repair facilities, internal claims staff, and others about claim, repair, coverage, and policy processes
- Document estimated damage with photos and detailed descriptions in company claim systems
- Negotiate within settlement authority to resolve claims, including disputes regarding repair costs or coverage
- Coordinate with internal departments
- Respond quickly and effectively to customer needs, inquiries, and problems
- Assist with catastrophe duties as required
- Exercise discretion and independent judgment in analyzing and solving complex losses
- Determine policy obligations by assessing damage and comparing it with the facts of loss
- Independently resolve claim exposures within level of authority
Requirements:
- Advanced understanding of automotive repair processes, vehicle systems and damage assessment
- Ability to accurately estimate repair costs
- Detailed understanding of estimating software platforms
- Knowledge of Microsoft Office suite, general computer software and advanced line of business technical software skills required
- CCC Estimating Platform
- Excellent organization and planning recognition skills required
- Excellent oral and written communication skills required
- Interpersonal skills required
- Customer service experience required
- Ability to identify and resolve complex issues related to damage assessment and repair cost
- Commitment to continuous education
- Must be flexible to assist on Catastrophe duty within the extended organization
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Collision Repair & Refinish Certification Tests (B Series) - Automotive Service Excellence
- I-CAR Platinum or ASE certifications preferred
- 4-6 years Claims experience preferred
- 4-6 years Estimating experience preferred
- Associate, vocational, or bachelor's education or equivalent combination of education and experience preferred
Benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Incentive program based upon the achievement of organization, team and personal performance
