B2B Customer Support Representative
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Job Description
Customer Support Representative providing technical support for B2B clients at Keeper Security. Handling requests via phone and email while maintaining professional customer relations.
Responsibilities:
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
- Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
- Know when to escalate more in-depth issues to the Tier 2 team
- Provide excellent B2B customer service and top notch support
- Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Requirements:
- 1+ years of experience in a technical support role
- Experience with Google Docs and MS-office tools
- Excellent communication and presentation skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced, high-growth environment
- Proven history of maintaining a high level of professionalism with customers
Benefits:
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
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