Benefits Administrator
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Job Description
Benefits Administrator managing daily benefits operations for a U.S.-based insurance broker agency. Handling employee onboarding, benefits administration, compliance, and system administration tasks.
Responsibilities:
- Handle all daily benefits operations, including enrolling employees, maintaining eligibility, processing changes, submitting information to insurance carriers, updating payroll deductions, and supporting compliance tasks
- Work closely with our licensed agent and company leadership to ensure employees receive accurate, timely support
- Employee Onboarding & Enrollment: Collect required employee and dependent information; Enter new hire data into benefits platforms (Employee Navigator, Ease, etc.); Provide plan summaries, SBCs, and required notices; Process medical, dental, and vision plan elections; Submit enrollments and changes to insurance carriers; Track enrollment confirmations and ID cards
- Benefits Administration: Maintain accurate employee eligibility and coverage status; Process qualifying life events (marriage, birth, loss of coverage, etc.); Handle additions, terminations, and plan changes; Update payroll deductions for benefits; Respond to employee benefits questions via email and messaging; Maintain organized digital records for compliance
- Carrier & Payroll Coordination: Reconcile monthly carrier billing statements; Identify and correct premium discrepancies; Coordinate with payroll to ensure deductions are accurate; Submit forms, documents, and updates to carriers as needed
- Compliance & Reporting: Maintain enrollment documentation and audit trails; Assist with ACA tracking and reporting; Manage COBRA notifications (with third-party vendor); Ensure compliance with company policies and deadlines; Support annual open enrollment and plan renewals
- System Administration: Keep benefits platforms updated with correct plan information; Upload new plan documents and SBCs; Maintain census files and reports; Assist with technology integration between benefits, HR, and payroll systems
Requirements:
- Strong administrative or HR/benefits operations experience (preferred)
- Experience with benefits platforms (Employee Navigator, Ease, Rippling, Gusto, or similar) is a major plus
- Excellent written and verbal English communication
- Strong attention to detail and accuracy
- Ability to follow structured processes and meet deadlines
- Comfortable working U.S. business hours (at least 4–6 hours overlap)
- High-level computer literacy (Google Workspace, spreadsheets, data entry)
- Fast learner, reliable, and proactive
Benefits:
- Speaking Spanish is a PLUS
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