Bilingual Client Support Agent
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Job Description
Remote bilingual client support agent serving OneTouch Direct’s customers. Handling phone, email, and chat inquiries in English and Spanish while resolving issues.
Responsibilities:
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate a thorough understanding of products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
Requirements:
- Minimum of 1-2 years of experience in customer service or support.
- Must be fluent in both English and Spanish
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently in a remote setting with minimal supervision.
- Strong analytical and problem-solving abilities.
- Must be available to work flexible hours, including potential evenings and weekends.
- Must have a reliable desktop or laptop computer running Windows 11.
- High-speed wired internet connection is required.
- USB headset with noise-canceling capability (wireless headsets are not acceptable).
- Webcam (built-in or external) is necessary for video interactions.
Benefits:
- Full time. 40 hours per week schedule with overtime opportunities!
- Hourly base salary + benefits!
- Paid training & development
- Health Care Plan (Medical, Dental & Vision)
- Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
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