Bilingual Co-op – Disability Operations
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Job Description
Disability Operations Co-op supporting Manulife’s group benefits claims management. Conducting member interviews, maintaining claim files, and coordinating with medical and vendor partners remotely in Quebec.
Responsibilities:
- Work closely with Case Managers, Disability Specialists, and Associate Managers
- Make follow-up phone calls and send written communications to Plan Members, Plan Sponsors, medical professionals, and vendors
- Conduct functional telephone interviews with Plan Members
- Maintain accurate and up-to-date claim files
- Support invoice payments
- Update Plan Member banking information
- Deliver disability claims management services for clients
Requirements:
- Currently studying in an undergraduate program such as Nursing, Health Sciences, or Mental Health
- Strong organizational skills
- Effective written and verbal communication skills
- Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to work independently and as part of a team
- Ability to manage multiple tasks simultaneously
- Basic knowledge of claims processing and health insurance
- Some experience in customer service or administrative work
- Submit a resume, cover letter, academic transcript, and work term evaluation, if any, in one PDF file
Benefits:
- Flexible work environment supporting well-being and inclusion
- Empowerment to learn and grow your career
- Early access to Manulife John Hancock’s GRO premier early talent program
- Support, structure, and career development opportunities through the co-op program
- Equal opportunity and reasonable accommodation support
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