Bilingual Customer Service Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Customer Service Representative handling customer inquiries and complaints for DATAMARK. Providing phone, email, and chat support in English and Spanish.
Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Provide accurate information on products or services
- Resolve customer issues or complaints in a timely and efficient manner
- Maintain accurate and up-to-date customer records
- Update account information as necessary
- Escalate complex cases to appropriate team members or departments
- Ensure a positive customer experience and customer satisfaction
- Communicate with bilingual customers in English and Spanish
Requirements:
- High school diploma or equivalent
- Fluency in both English and Spanish
- Previous customer service experience preferred
- Excellent communication skills in both English and Spanish
- Strong problem-solving and decision-making abilities
- Good computer literacy
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
- Intel Core i5 (8th gen or higher) or Ryzen 5 (3000+ series), minimum 4 cores/8 threads
- 8–16 GB RAM
- SSD of 256 GB or more
- Mandatory Ethernet cable connection
- No VPN; work only from the approved location
- Wired headset with boom microphone, unidirectional and noise cancellation
- No wireless devices, earbuds, or speakerphone
- 1080p camera, 30–60 fps, with autofocus
- Prohibited from storing company information, making recordings, taking screenshots, or using integrated translation functions
Benefits:
- Health Insurance
- Work From Home
- Performance Bonus
- Paid training
- Flexible schedules
- Internet Stipend
Similar Jobs
Bilingual Client Support Agent
Remote bilingual client support agent serving OneTouch Direct’s customers. Handling phone, email, and chat inquiries in English and Spanish while resolving issues.
Bilingual Customer Care Specialist, English & Spanish
Bilingual customer care specialist supporting U.S. customers of specialty medical and culinary apparel brands. Resolving orders, shipping, billing, returns, and product inquiries remotely from Costa Rica.
Bilingual Customer Service Representative
Bilingual customer service representative answering calls, taking messages, and scheduling appointments for AnswerHero’s business clients. Providing warm English- and Spanish-language support remotely.
Customer Service and Sales Assistant – Italian Culinary Arts Courses
Assistente remoto atendendo alunos e interessados em cursos presenciais e online de culinária italiana. Suporte via WhatsApp e Instagram para orientar inscrições e converter matrículas.
Customer Service, Sales Administration Assistant
Remote customer service assistant supporting an Australian hospitality supplier. Handling calls, orders, customer follow-ups, sales administration and MYOB invoicing.
Customer Service, Call Center
Member Experience Advocate handling calls, virtual teller sessions, and banking inquiries for GTE Financial, a credit union. Resolving member needs while ensuring regulatory compliance and strong service.
Customer Service Representative, Bilingual – Spanish Required
Remote bilingual Spanish Member Experience Advocate for GTE Financial credit union. Handling member calls, banking inquiries, virtual teller sessions, and product referrals.
Customer Service Representative – Bilingual Spanish
Member Experience Advocate handling bilingual Spanish member support for GTE Financial credit union. Resolving account inquiries, virtual teller sessions, and product referrals remotely in Arizona.
Atención al Cliente y Ventas
Agente remoto de atención al cliente y ventas para Konecta, conectando empresas con sus clientes. Gestionando consultas y ventas desde casa.
Atencion al Cliente, Turno PM - Con y Sin Experiencia
Asesor de atención al cliente remoto para MDY, empresa BPO de telecomunicaciones. Gestión de consultas en turno tarde, con capacitación pagada y sin experiencia requerida.
Customer Service Representative
Remote customer service representative handling inbound and outbound warranty calls for SilverRock. Educating automotive customers, resolving conflicts, and delivering high-quality service.
Customer Support Specialist, English & Spanish Speaking
Customer Support Specialist assisting English- and Spanish-speaking users for Torrero’s global iGaming platform. Resolving live-chat issues, reporting malfunctions, and sharing customer feedback with cross-functional teams.
Customer Support, French Speaker
French-speaking customer support for a global payments leader, handling card and payment queries remotely from Greece. Managing phone, chat, email, CRM, and later social media cases.
N1 Customer Service and Support Assistant, Telecom
Assistente remoto de suporte N1 para clientes premium e corporativos da Brasil Tecpar. Diagnóstico de conectividade, encaminhamento de chamados e cumprimento de SLAs.
Bilingual Customer Service Agent
Agent service clientèle à distance pour Loto-Québec, soutenant les joueurs par téléphone et clavardage. Assistance aux comptes, transactions, produits et jeu responsable.
Product Support Specialist
Product Support Specialist triaging customer tickets and troubleshooting Foundation Source’s philanthropic SaaS platforms. Guiding clients through workflows while documenting issues and escalating complex technical problems.
Customer Service Representative
Remote customer service representative supporting UnityBPO’s healthcare clients and patients. Guiding users through portals, scheduling, account access, and non-clinical technical issues.
Customer Service Advisor
Customer Support Agent supporting German restaurant partners by phone, email, and chat. Resolving order, menu, payment, and website issues for OrderYOYO’s online ordering platform.
Customer Care Specialist
Customer Care Specialist resolving German, Spanish, and English customer issues for Trimble's Transporeon logistics technology platform. Managing support cases and customer improvement initiatives remotely from Germany.
Atención al Cliente - Descuentos Corporativos, Capacitaciones Cortas
Asesor telefónico remoto atendiendo consultas de clientes de Claro Prepago. MDY Customer Experience, empresa transnacional de BPO, ofrece capacitación pagada y bonos.