Bilingual Customer Service Representative
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Job Description
Bilingual Customer Service Representative handling customer inquiries and orders in Canada. 100% remote position requiring French/English communication and customer service experience.
Responsibilities:
- Processing customer purchase orders
- Resolving order-related issues
- Handling internal and external customer inquiries
- Cross-referencing products and offering substitutes to increase revenue
- Expediting shipments and communication with suppliers, customers, and sales representatives
- Proactive interaction with outside sales force on pricing and other customer concerns
- Maintaining performance metrics such as schedule adherence, productivity standards and quality standards
Requirements:
- High School diploma is required
- 1-3 years’ applicable experience in customer service type role is preferred
- Bilingual French/English verbal and written required
- Intermediate PC skills required; must be able to work in multiple systems concurrently, utilizing multiple monitors
- SAP, C4C (SAP Cloud), or other CRM tool experience preferred
Benefits:
- Professional development opportunities
- Flexible working arrangements
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