Bilingual Customer Service Representative – English/Spanish
Posted 26ds ago
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Job Description
Bilingual Customer Service Representative handling support calls for various businesses across the U.S. and Canada. Requires fluency in English and Spanish with a focus on professionalism and empathy.
Responsibilities:
- Professionally answer incoming calls for a variety of businesses
- Take accurate messages and relay information clearly
- Assist callers with empathy and professionalism
- Enter information into company systems while speaking with callers
- Communicate effectively with team members and supervisors
- Help create a positive experience for every caller
Requirements:
- Be fluent in both spoken and written English and Spanish
- Have strong customer service skills
- Communicate clearly and professionally
- Have a friendly, polished phone presence
- Be dependable and punctual
- Demonstrate strong spelling and typing skills
- Be comfortable multitasking while handling calls
- Enjoy working as part of a team
- Meet work-from-home requirements, including: A separate, quiet workspace free from noises and distractions, High-speed wired internet connection (no Wi-Fi)
- Be flexible and able to work the required schedule
- Pass a pre-employment drug screen and background check (a requirement of employment)
- Previous call center or answering service experience is a plus
Benefits:
- Company-provided equipment
- Medical, dental, and vision insurance
- Telemedicine benefits
- Flexible Spending Accounts (Section 125 plans)
- 401(k)
- Paid Time Off
- Supportive remote team environment
- And much more
