Bilingual Customer Service Representative
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Job Description
Bilingual customer service representative answering calls, taking messages, and scheduling appointments for AnswerHero’s business clients. Providing warm English- and Spanish-language support remotely.
Responsibilities:
- Answer inbound calls promptly and professionally for business clients
- Take accurate messages and relay them to clients in real time
- Schedule appointments and provide general client support according to client instructions
- Follow client-specific call-handling instructions consistently
- Deliver a warm, efficient, and courteous experience on every call
Requirements:
- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy, active listening, and professional telephone manners
- Attention to detail and ability to type accurately while on a call
- Reliable internet and dedicated workspace
- Dependability and consistent attendance in a 24/7 operation
- Availability to work at least one weekend day
Benefits:
- Thorough Training Provided
- Future growth opportunities within AnswerHero
- Supportive team environment
- Competitive pay plus bilingual premium
- Flexible remote-friendly setup
- Medical, dental, and vision insurance for full-time employees
- Accrual-based paid time off (PTO)
- Paid federal holidays per year
- Company-provided equipment
- Paid onboarding training
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