Bilingual Customer Service Representative – Portuguese/Spanish
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Job Description
Bilingual representative supporting Portuguese- and Spanish-speaking customers for Amparo’s auto insurance business. Handling policy questions, billing clarifications, renewals, and account documentation remotely.
Responsibilities:
- Serve as primary point of contact for client questions and service needs
- Respond to phone and email inquiries promptly and professionally
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, endorsements, billing clarification, certificates of insurance, and renewals
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Maintain accurate documentation in the policy management system
- Report to the Customer Service Team Leader
- Collaborate with the CEO, underwriters, and inside sales members
Requirements:
- Spanish/Portuguese Speaking proficiency
- Strong interpersonal and teamwork skills
- Demonstrated ownership and customer centric approach to all assigned tasks
- Ability to work in a high volume, fast-paced environment managing multiple priorities
- Knowledge of all insurance policies preferred
- Excellent customer service skills
- Detail-oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service experience in the insurance industry preferred
- High School Diploma or GED equivalent
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