Bilingual Customer Service Representative, Spanish
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Job Description
Remote bilingual customer service representative supporting insurance customers, agents, and clients for One80 Intermediaries. Answering account questions, resolving issues, and processing policies for US and Canadian clients.
Responsibilities:
- Serve as the primary contact for customers, agents, and clients in the US and Canada
- Answer insurance-related questions regarding customer accounts by phone and/or web
- Conduct inbound and outbound customer calls
- Follow up to ensure information accuracy, timely responses, and resolution of outstanding customer issues
- Assist customers with problem resolution and ensure insurance requirements are met
- Verify and enter correct information into the computer using company guidelines
- Process policies and related documents through the appropriate processing system
- Provide assistance to other departments when workload dictates
- Consistently achieve departmental productivity and accuracy standards
- Maintain security and confidentiality of facility, computer systems, programs, customer information, and client information
Requirements:
- High school diploma or equivalent required
- At least six months of customer service-related experience
- Fluency in English and Spanish, including speaking, spelling, and grammar
- Availability to work the listed Monday–Friday or Tuesday–Saturday schedules
- Ability to work Central Time hours
- Ability to use computer systems and follow company guidelines
- Ability to maintain security and confidentiality of facility, computer systems, programs, customer information, and client information
Benefits:
- Training provided for the first 3 weeks
- Continued guidance to help you learn and succeed
- Equal employment opportunity workplace
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