Bilingual Operations Manager – English, Spanish
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Job Description
Bilingual Operations Manager overseeing legal production workflows for Mangone Law Firm, a U.S. immigration law firm. Improving KPIs, reducing bottlenecks, and leading team productivity.
Responsibilities:
- Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
- Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
- Drive team growth, raising both the quality of the work delivered and overall productivity.
- Set and track operational metrics and KPIs, adjusting processes based on results.
- Collaborate closely with Onboarding, Review, Verification, Paralegals, Attorneys, and other departments to ensure consistency and efficiency across the operation.
- Propose and implement process improvements that strengthen the operation over the medium and long term.
Requirements:
- At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
- Experience in the immigration or legal field is a big plus, though not required.
- Bilingual (English-Spanish).
- Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client.
- Ability to prevent and reduce backlog, prioritizing effectively and anticipating operational risks.
- Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage.
- Analytical, process-driven thinking, with the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
- Excellent communication skills, both to give clear direction to your team and to coordinate with other areas of the firm.
Benefits:
- Ongoing professional development to keep growing your skills and advancing your career.
- A dynamic, challenging work environment where your talent will be recognized and rewarded.
- The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States.
- Paid Time Off after twelve months.
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