Bilingual Sales Associate
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Job Description
Bilingual Sales Associate selling travel insurance through inbound customer support. Educating Canadian clients, providing quotes, and converting opportunities into sales remotely.
Responsibilities:
- Provide telephone support for e-commerce and insurance clients
- Identify customer needs and provide optimal or alternative product solutions
- Educate potential clients on insurance options
- Provide quotes and close sales
- Maintain in-depth knowledge of products and services and stay current on product or policy changes
- Accurately enter customer data and update existing policies
- Address customer concerns, demonstrate empathy, and move customers toward commitment
- Work effectively with AI, machine learning, data analytics, and cloud-based tools while following data governance, security, and ethical-use standards
Requirements:
- Six (6) to twelve (12) months in a customer service or sales environment
- Post-secondary education is highly preferred
- Accident and Sickness license is considered an asset but is not required
- Possess TICO certification or willing to become certified
- Ability to pay close attention to detail and multi-task
- Superb customer service skills and strong customer focus
- Commitment to customer satisfaction
- Fluency in French and English, written and spoken, is required
- Must reside in Canada; applicants residing in Quebec will not be considered
Benefits:
- Monthly sales incentive plan
- Personal and professional development courses and targeted development programs
- International mobility and career progression opportunities
- Work Well health and wellbeing programs
- Flexible work-life balance support
- Comprehensive benefits package including health, dental, and vision insurance
- Retirement savings plans
- Paid time off
- Other employee programs
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