Billing Operations Specialist
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Job Description
Billing Operations Specialist managing invoices, renewals, and reconciliations for Raptor Technologies’ global school-safety SaaS operations. Supporting cross-functional process improvement across regions, currencies, and transaction types.
Responsibilities:
- Own end-to-end billing operations for new system deals, renewals, and amendments across assigned accounts
- Generate accurate and timely invoices aligned with contractual terms
- Reconcile billing data across systems and proactively resolve discrepancies
- Manage monthly renewal invoicing processes
- Validate contract terms, pricing, and billing schedules before invoice generation
- Serve as a primary contact for billing inquiries from customers and internal stakeholders
- Investigate and resolve billing issues while maintaining policy and control
- Collaborate with Sales, Customer Success, Contracts, and Finance on accurate deal execution
- Identify upstream process gaps and escalate risks and blockers while proposing solutions
- Streamline workflows, reduce manual effort, and standardize global billing processes
- Support ERP, CRM, and other system enhancements and process changes
- Develop capability to support billing across multiple regions, currencies, and business models
- Participate in cross-training and support extended hours during month-end and quarter-end peaks
Requirements:
- 3–5+ years in Billing Operations, Order-to-Cash, or similar finance operations role
- Experience working in a high-volume, fast-paced environment with complex transactions
- Strong working knowledge of ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce)
- Proficiency in Excel, including data validation, reconciliations, and lookups
- Ability to navigate multiple systems and datasets efficiently
- High attention to detail and accuracy
- Strong problem-solving and critical thinking skills
- Ability to manage competing priorities and meet deadlines
- Confident communication skills and ability to challenge constructively
- Ownership mindset focused on accountability and results
- Ability to work 7:00 PM–4:00 AM Philippine Time, Monday through Friday
- AAT qualification or equivalent is nice to have
- Experience with SaaS, subscription billing, or recurring revenue models is preferred
- Experience supporting or collaborating with global teams is a strong plus
- Experience in multi-entity, multi-currency environments is nice to have
- Exposure to system implementations or process transformation initiatives is nice to have
Benefits:
- Contract employment
- Remote work from the Philippines
- Opportunity to support a global book of business across multiple regions, products, and transaction types
- Cross-training to support broader team coverage and scalability
- Flexibility to support extended hours during peak periods
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