Billing Operations Supervisor
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Job Description
Billing Operations Supervisor overseeing daily billing operations at Net at Work, a tech consultancy. Leading a team and ensuring accurate invoicing across various billing models.
Responsibilities:
- Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
- Actively participate in billing activities, including invoice review, adjustments, and issue resolution
- Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
- Review invoices, credits, and adjustments for accuracy and alignment with contracts
- Lead and support a small team of billing specialists, including workload management and coaching
- Serve as a point of escalation for billing questions and issues
- Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
- Monitor time entry and approval status, following up as needed to support timely billing
- Assist with monthly reviews of billed and unbilled activity
- Support investigation of variances between billing data and financial reporting
- Identify opportunities to improve billing processes and reduce manual effort
Requirements:
- 5+ years of billing experience, preferably in a professional services environment
- Prior experience leading or mentoring team members
- Strong understanding of services billing models (time & materials, fixed fee, recurring billing)
- Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred
- Strong attention to detail and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Benefits:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
- 8 Paid Holidays per year, including 1 floating holiday
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