Business Analyst
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Job Description
Business Analyst designing Dynamics 365 case management solutions for TELUS Digital, a Canadian telecommunications and digital product consultancy. Translating healthcare technology needs into agile user stories, configurations, and integrations.
Responsibilities:
- Elicit business requirements for new products, programs, and processes using requirements workshops, business process analysis, use case creation, and data analysis
- Liaise with business units, technology teams, and support teams to identify requirements, best practices, interdependencies, and improvement opportunities
- Translate requirements into user stories and create process flows, data models, use cases, and other artifacts
- Participate in high-level solution design and estimation, breaking development components into smaller functions in collaboration with the Technical Product Manager
- Design software product solutions aligned with solution architecture and technical roadmaps
- Define functional specifications and required modifications with development teams, including non-functional requirements
- Partner with QA specialists to ensure designs are understood and implementations align with specifications
- Provide technical support and leadership during incident escalations or service interruptions
- Evaluate business needs and promote data-driven decision-making
Requirements:
- 3-5 years of progressive experience in business systems analysis with enterprise software implementations, systems integrations, or technology solution delivery with Microsoft Dynamics 365 platforms
- 3-5 years of experience in design and functional configuration of Microsoft Dynamics 365 Customer Service and/or Field Service, or equivalent case management systems
- University degree in Business, Computer Science, or Engineering, or College Diploma with equivalent experience and demonstrable continuing education in IT
- Strong understanding of SDLC and Agile methodologies with hands-on experience translating business needs into technical solutions within Agile teams
- Power Platform experience, including Power BI, Power Automate, and Power Apps
- Strong user story development skills and experience creating process flows, data models, and use cases within an Agile framework
- CRM implementation experience, including data migration, data mapping, and entity relationship diagrams
- Hands-on proficiency with Jira and Confluence
- Intermediate proficiency in process improvement methodologies and business process modeling tools/techniques, including BPMN and process mapping
- Enterprise architecture awareness
- Highly effective written and oral communication skills
- French language ability is a strong asset
- Great-to-have experience includes Dynamics 365 Marketing or other Customer Engagement modules, healthcare or mental health technology, UAT, professional certifications, Omnichannel for Customer Service, Dynamics 365 integrations, MB-230 or PL-200 certifications, and consulting or professional services delivery
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