Business Analyst II
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Job Description
Business Analyst II at Stewart, delivering enhancements and resolutions for the Connect Close platform. Documenting requirements and analyzing business processes with cross-functional teams.
Responsibilities:
- Assist in documenting business requirements, user stories, and acceptance criteria.
- Capture meeting notes, decisions, and action items from discovery sessions.
- Maintain requirements documentation and supporting artifacts.
- Update Jira work items with relevant business context.
- Document current and future-state workflows.
- Research existing system functionality and business processes.
- Identify process gaps and improvement opportunities.
- Support analysis of customer-reported issues and enhancement requests.
- Participate in requirement reviews and sprint demonstrations.
- Execute user acceptance testing scenarios.
- Validate completed work against acceptance criteria.
- Assist in defect triage and reproduction.
- Assist with release notes and deployment readiness activities.
- Support documentation updates and internal communications.
- Help track enhancement requests and production issues.
- Develop knowledge of title, settlement, escrow, and closing processes.
- Learn state-specific business rules and regulatory requirements.
- Build expertise in Connect Close workflows and functionality.
- Receive business context and feature objectives.
- Support backlog refinement activities.
- Receive guidance on requirements development and solution analysis.
- Assist with research and documentation activities.
- Clarify documented requirements.
- Support testing efforts and defect validation.
Requirements:
- Bachelor’s degree in relevant field preferred
- Experience in title, mortgage, real estate, financial services, or SaaS environments
- Typically requires 2+ years of business analysis, operations, customer support, or software implementation experience.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Experience with Jira or Agile development methodologies.
Benefits:
- a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
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