Business Insights and Operations Analyst
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Job Description
Business Insights & Operations Analyst supporting WPT Global’s online poker platform. Turning data requests, campaign results, and player behaviour into actionable insights.
Responsibilities:
- Support teams across the business with ad hoc analytical and data requests, pulling, manipulating, and organising data to answer business questions
- Support Product, Acquisition, Promotions, and Customer Support teams with analysis of player behaviour, product performance, campaigns, promotions, and operational activity
- Help evaluate the ROI and overall impact of campaigns, promotions, initiatives, and product changes
- Investigate trends and produce clear summaries, reports, and lightweight dashboards that turn data into practical insights
- Translate stakeholder questions into appropriate analysis and use AI-assisted tools to improve productivity and accelerate analytical work
Requirements:
- Strong analytical and problem-solving skills, with confidence working with and manipulating data
- Working knowledge of SQL
- Good Excel or spreadsheet skills
- Ability to turn business questions into analysis and communicate findings clearly to technical and non-technical stakeholders
- Strong attention to detail
- Commercial curiosity
- Ability to sense-check data and results
- Willingness to learn new tools and technologies, including using AI tools for analysis, research, reporting, and productivity
- Adaptable and comfortable supporting a wide range of teams and business questions
- Comfortable working across both analytics and operational support
- Previous experience in an analyst, business analyst, operations analyst, or similar role
- Familiarity with poker, online gaming terminology, and player behaviour
- Experience working with BI and visualisation tools such as Metabase, Tableau, or similar
Benefits:
- Quarterly Performance Reviews: Regular check-ins with clear growth opportunities
- High-Impact Role: Support teams across the business and help turn data into meaningful decisions
- Fully Remote Role: Work from where you thrive
- Conference & Event Attendance: Get front-row seats to industry-leading events
- Company Meet-ups: Sometimes digital handshakes turn into real ones
- Tech Setup Budget: Kickstart your home office with the right gear on us
- Monthly L&D Hours: We invest in your growth and skills upgrade
- Empathetic Culture: We believe in doing the best work with care and understanding
- Full-Time Global Employment: Be part of a diverse, international team redefining online poker
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