Business Travel Consultant – Out of Hours
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Job Description
Business Travel Consultant supporting Navan travelers with air, rail, hotel, and car bookings. Resolving urgent issues through chat, calls, and email across US-hour shifts.
Responsibilities:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Assess customer needs, urgency, and preferences
- Handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly while meeting SLA expectations
- Follow company and customer policies and ensure global compliance
- Provide stakeholders with feedback on goal progress and key processes
- Participate in team meetings covering products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
Requirements:
- 5+ years as a Travel Consultant covering air, rail, and hotel bookings; both mandatory
- 3+ years of experience with a GDS such as Sabre, Amadeus, or Galileo; both mandatory
- Fluency in English, written and verbal
- Background in contact center or customer-facing roles
- Comfortable using Gmail, Zendesk, Slack, and Salesforce
- Flexible availability for rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Empathetic, professional, and excellent verbal and written communication
- Must reside in Portugal or be willing to relocate
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