Business Travel Consultant – Sat-Wed
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Job Description
Travel Consultant providing exceptional support and travel arrangement services to corporate clients at Amex GBT. Working in a warm and inclusive remote team culture focused on innovation.
Responsibilities:
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre. Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements:
- Prior experience as a business travel consultant
- Sabre GDS (native and graphic)
- Passion for excellence in client service, including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Benefits:
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Choice of deals each week from major travel providers
- Access to over 20,000 courses on learning platform
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