Candidate Experience Specialist
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Job Description
Candidate Experience Specialist guiding Missouri hires through onboarding at student transportation company. Coordinating documentation, compliance checks, training schedules, and candidate support.
Responsibilities:
- Guide candidates through the full onboarding journey from the official offer of employment to the start of in-person training
- Coordinate remote, onsite, or hybrid training schedules and prepare candidates for their first day of in-person training
- Serve as the primary point of contact for new hires, addressing questions and providing onboarding support
- Complete and ensure accurate hiring documentation, background checks, and compliance-related forms
- Maintain up-to-date candidate progress and documentation records in the Applicant Tracking System (ATS) and other company systems
- Collaborate with Talent Acquisition, HR, Employment Standards, Training, Safety, and Operations teams
- Communicate with training teams and location managers to coordinate schedules
- Utilize ATS and other tools to manage candidate activity and movement through onboarding
- Foster candidate relationships, address concerns proactively, and provide timely updates
- Monitor and report KPIs including time-to-hire, onboarding completion rates, and training readiness
- Identify and act on onboarding trends or potential delays
- Ensure recruiting and onboarding practices align with EEO legislation, Affirmative Action, ADA requirements, and company policies
- Provide exceptional customer service to candidates and internal teams
Requirements:
- High School diploma or equivalent required
- Associate’s or Bachelor’s degree preferred
- 1+ years of experience in customer service, onboarding, recruiting, or a related HR function
- Experience working in a metrics-driven environment
- Familiarity with ATS or CRM systems
- Proficiency in Microsoft Office Suite
- Strong attention to detail and organizational skills
- Excellent verbal and written communication skills
- High sense of urgency with effective time management
- Remote work environment with the ability to utilize standard office equipment
- May require minimal travel to company locations for team meetings or training (if applicable)
- English proficiency required
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company contribution
- Paid time off and paid holidays
- Company-paid life insurance
- Stable employment with a well-established organization
- Opportunities for growth and internal advancement
- Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot
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