Care Consultant – Caregiver Services
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Job Description
Care Consultant supporting families with aging and caregiving challenges at Nolia Health. Engaging clients in meaningful conversations while guiding them through the care journey remotely.
Responsibilities:
- Serve as the first point of contact for prospective clients and referral partners through phone, email, and other communication channels.
- Respond to inquiries, answer questions, and guide families through Nolia’s services and programs.
- Assess caregiver and patient needs, identify challenges, and help determine the most appropriate care pathway.
- Build trust with families by providing empathetic, knowledgeable, and timely support during emotionally complex situations.
- Manage a high volume of inbound and outbound outreach while delivering a compassionate, high-quality experience for every family.
- Meet individual and team goals related to call activity, response times, appointment scheduling, and program enrollment.
- Track and manage opportunities within our CRM to ensure timely follow-up and accurate documentation.
Requirements:
- 2+ years of experience in customer service, client success, inside sales, care coordination, patient access, or operational support roles.
- Experience working with older adults, family caregivers, healthcare organizations, behavioral health, social services, or care delivery environments is strongly preferred.
- Familiarity with dementia care, caregiving challenges, aging-related conditions, or healthcare navigation is a plus.
- Experience working in a startup or rapidly growing organization is a plus.
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