Care Navigation Coordinator
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Job Description
Care Navigation Coordinator at Nox Health managing patient inquiries and scheduling appointments. Responsible for customer support and operational projects within Care Management Operations.
Responsibilities:
- Schedule tele consults, appointments with Medical Managers and acclimation case holders with the Behavioral Care Team.
- Prepare and fax documentation for regulated patients.
- Resupply eligible patients.
- Complete assigned tasks and projects quickly and with consideration to appropriate priority.
- Provide general support for tools created with G Suite (or Microsoft Office/Office 365) utilized by staff.
- Respond and assist customers with inquiries and/or problem resolution.
- Work effectively as a team member.
- Communicate effectively via phone, video conferencing, email and text.
Requirements:
- Bachelors degree or equivalent, preferably in a health related field.
- Customer service experience in a high volume healthcare environment.
- Call Center experience a plus.
- Excellent critical thinking skills.
- Highly attentive to detail.
- Highly competent in understanding general system processes and logic.
- Ability to read and understand standard operating procedures and work descriptions in English, which includes HIPAA and system security policies and procedures.
- Ability to correspond professionally through email and other applications.
- Ability to speak clearly and effectively to employees of the organization, vendors, patients or other practices (over the phone or in-person).
- Ability to effectively communicate in a high pressure environment.
- Ability to understand medical practice terminology or internal workflow terminology, as needed.
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