Catalog & Content Operations Lead
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Job Description
Catalog operations lead scaling Fresh Prints’ custom apparel ecommerce catalog. Building publishing, QA, and team systems for tens of thousands of product pages.
Responsibilities:
- Lead and mentor a team of three, setting expectations for quality, pace, and ownership
- Delegate ownership across team workflows and address capacity, process, and performance issues
- Own the production calendar across launches, campaigns, catalog updates, and ad hoc requests
- Convert incoming requests into scope, owners, deadlines, and QA checkpoints
- Forecast team capacity, flag deadline risks, and negotiate scope when priorities conflict
- Own product publishing across every product line, ensuring accurate metadata and imagery before launch
- Design and scale QA processes to catch errors before they reach the live site
- Document workflows so the team can operate without depending on individual memory
- Coordinate product work across departments, flagging risks and unblocking work
Requirements:
- 3+ years of relevant experience
- Fluent in English with excellent written and verbal communication skills
- Prior experience leading or co-leading a team, with genuine ownership of people and their output
- Track record of managing projects against hard deadlines with multiple contributors
- Track record of building or scaling a QA process for content or product output at high volume
- Hands-on fluency with a content management system (CMS) or product information management (PIM) platform, including understanding of the underlying data structure
- Working knowledge of Adobe Photoshop
- Illustrator is a plus
- Scripted or automated production workflows in Photoshop, or comfort building lightweight tools using AI, no-code platforms, or basic scripting are strong differentiators, not required
Benefits:
- $40 night shift allowance
- 2-month paid Sabbatical to eligible employees
- Work from Home/Remote
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