Chief Operating Officer – Cybersecurity Firm
Employment Information
Job Description
Chief Operating Officer responsible for service delivery and operational success at Agile IT. Lead cybersecurity innovations and compliance for Microsoft-centric environments.
Responsibilities:
- Turn strategy and bookings into predictable, profitable, audit‑ready outcomes.
- Lead service delivery, service management, customer success, partner delivery, and continuous improvement.
- Embed CMMC into every engagement and scale repeatable delivery models for the DIB.
- End‑to‑end ownership of Managed Services, Professional Services/Project Delivery, Customer Success, and Service Operations.
- Standardize delivery for enablement (fixed price) and managed services (CMMC/security) with playbooks/runbooks, SLAs/OLAs, and quality gates.
- Operate Microsoft GCC High Licensing onboarding, lifecycle, and support aligned to compliance requirements.
- Bake NIST/CMMC controls into workflows, evidence capture, continuous monitoring, and audit readiness.
- Build repeatable DIB‑ready patterns that protect CUI and reduce time‑to‑audit‑ready.
- Own services P&L; drive utilization, capacity, forecasting, backlog burn‑down, and gross‑margin improvement.
- Automate with RMM and API‑driven runbooks to reduce cost‑to‑serve and increase quality.
- Executive sponsor for strategic accounts; lead major incidents; maintain top‑quartile CSAT and retention.
- Govern delivery of Complementary Partner Services (vendor oversight, joint SLAs, security posture).
- Co‑own “Revenue Quality” with the CRO: ensure sold work matches delivery capacity, margin, compliance, and risk profile.
- Define and enforce Sales→Delivery handoffs (deal desk, SOW standards, kickoff, success criteria).
- Provide delivery insights to marketing/product marketing (case studies, proof points, offers).
Requirements:
- 10+ years in technology delivery with 5+ in senior operations leadership (VP/Head/COO) in an MSP/SI
- Deep Microsoft expertise (Azure, Microsoft 365, security) and experience operating Microsoft GCC/GCC High or regulated environments
- Proven CMMC/NIST operationalization (controls, evidence, audit readiness)
- MSP billing understanding (PSA, Microsoft NCE) and automation platforms (RMM, API integrators such as n8n, Rewst)
- Strong ITIL/service‑management background; demonstrated P&L, capacity, utilization, and margin management
- Excellence in building leaders, resolving escalations, and scaling processes
- Education: College degree preferred, not required.
- Preferred Experience running licensing onboarding/support operations; partner co‑delivery governance.
- Automation mindset (runbooks, evidence automation, telemetry/ops analytics)
Benefits:
- Competitive executive compensation (base + performance bonus + stock options after the first year)
- Comprehensive benefits (medical, retirement, PTO, professional development)
- Mission‑driven work that directly strengthens the national security supply chain
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