CHS Analyst, Group Sales
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Job Description
CHS Analyst supporting Hyatt Hotels Corporation’s group sales lifecycle across participating hotels. Managing contracts, reservations, systems, reporting, and sales administration.
Responsibilities:
- Support Central Sales Management leaders and participating hotels through accurate and timely administration of the group sales lifecycle
- Support an assigned portfolio of participating hotels and Central Sales Management leaders
- Prepare and maintain group contracts using approved templates and established terms
- Manage group details, rooming lists, billing instructions, and required documentation
- Maintain group blocks, reservation information, event details, and related data in Envision, Reserve, Opera, and Cvent
- Validate information for accuracy, completeness, and timely distribution
- Coordinate with Central Sales Management, on-property sales, reservations, front office, finance, and operations teams to resolve discrepancies
- Prepare, validate, and distribute routine and ad hoc sales reports
- Distribute group leads and work assignments across assigned portfolios according to routing rules, coverage plans, and service standards
- Research assigned hotels and prepare onboarding materials, system information, and portfolio reference documentation
- Organize and prioritize work across multiple hotels and leaders, communicate status, and escalate time-sensitive requests or risks
- Cross-train in Business Travel support, transient rate-loading, distribution validation, and defined CRM support activities
- Support consistent processes, accurate data, and efficient service delivery across the CHS Performance Hub
Requirements:
- Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or a related field
- Ability to work with data and maintain accuracy across multiple systems
- Strong written, verbal, and interpersonal communication skills
- Ability to organize and prioritize multiple requests while meeting established deadlines
- Must have a productive and professional home office workspace
- Experience in hotel sales, reservations, operations, or group servicing preferred
- Experience with Envision, Opera, Reserve, Cvent, or similar hotel systems preferred
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription
- Discount at the on-site fitness center
- Global family assistance policy with paid time off following the birth or adoption of a child
- Financial assistance for adoption
- Paid Time Off
- Medical
- Dental
- Vision
- 401K with company match
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