Claims Adjuster – Commercial Auto Claims
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Job Description
Claims Adjuster managing complex commercial auto, bodily injury, and physical damage claims. Supporting a world-class asset-based carrier’s safety, compliance, litigation, and vendor processes.
Responsibilities:
- Evaluate and adjudicate complex claims, including those in litigation, ensuring compliance with all legal and regulatory requirements.
- Oversee the investigation, evaluation, and resolution of bodily injury claims involving company vehicles or drivers.
- Prepare detailed file summaries for internal reporting, large loss assessments, and reinsurance purposes, ensuring all pertinent information is accurately documented.
- Ensure all bodily injury claims are handled in accordance with industry best practices and company policies.
- Adjust physical damage claims including unreported damage claims.
- Negotiate directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
- Discuss accidents, damage, preventability and processes with commercial vehicle operators.
- Maintain files for litigation, subrogation, physical damage, liability and workers compensation claims.
- Report claims and accidents as necessary.
- Be available on-call for nights and weekends for serious accidents and other duties as necessary.
- Select, direct and manage vendor relationships including towing companies, body shops, garages, and parking/storage yards to obtain accurate costs for claim settlements.
- Update and post payments for repairs.
- Order police reports, set up new claim files, and confirm losses to insurers and brokers.
- Communicate with the Claims team, Safety/Compliance team, and other relevant stakeholders.
Requirements:
- Post-secondary education in an Insurance program or related program.
- 2+ years of experience in trucking, claims or safety and compliance is preferred.
- Experience with commercial lines and transportation liability
- Advanced knowledge of Microsoft Outlook and Excel
- Strong multi-tasking, time-management, customer service, and organizational skills
- Ability to maintain a high level of confidentiality
- Ability to stay calm in crisis situations
Benefits:
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
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