Client Operations Supervisor
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Job Description
Remote Client Operations Supervisor overseeing healthcare facility accounts, staff coordination, and medical-record release workflows. Ensuring HIPAA compliance, productivity, quality, billing, and client satisfaction.
Responsibilities:
- Operate assigned client accounts efficiently under the direction of the Director of Client Operations and general instruction of facility contacts
- Answer day-to-day questions from clients and Release of Information Specialists
- Meet facility revenue goals and identify productivity improvements
- Perform release-of-information functions according to service agreements
- Prepare weekly dashboards and month-end operational performance reports
- Monitor productivity and quality to ensure customer satisfaction
- Assist with training and evaluation of onsite and remote ROIS staff
- Assist with employee selection, interviewing, hiring, and termination
- Participate in counseling sessions and make disciplinary or termination recommendations
- Manage onsite staff scheduling, time-off requests, and payroll approval
- Assist remote supervisors with work coordination and distribute workflow
- Maintain confidentiality of facility information
- Provide input on site procedure reviews and revisions
- Perform quality reviews and site evaluations
- Review release-of-information requests for validity under state and federal statutes
- Locate medical record numbers, pull records, review requested encounters, scan or electronically capture records, and prepare requested pages
- Reassemble paper charts for refiling and log/document released information
- Calculate billing and prepare invoices as needed
- Certify medical-record copies when appropriate
- Ensure supplies are available at designated facilities
- Submit company-related travel expense reports and receipts
- Comply with Company Policies and perform other assigned duties
Requirements:
- High School Diploma or GED required
- Some college preferred
- RHIT Certification preferred
- Valid driver’s license and a history of safe driving
- Ability to communicate effectively with clients, staff members and management
- Experience with medical records or healthcare beneficial
- Knowledge of HIPAA privacy information standards required
- Medical terminology coursework preferred
- RHIT certification or ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days required
- Ability to travel
Benefits:
- Ability to travel
- Valid driver’s license and a history of safe driving
- Mandatory meetings and/or training sessions
- Company-related travel expense reports and original receipts submitted to manager
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