Client Support Specialist
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Job Description
Client Support Specialist supporting Ticketmaster's day-to-day operations and maintaining excellent client relationships. Advising clients on technical issues and coordinating upgrades at client sites.
Responsibilities:
- Develop and maintain excellent client relationships
- Meet and exceed client service level agreements
- Advise and assist with reporting
- Coordinate upgrades and hardware replacements at client sites
- Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
- Maintain customer contacts to enable accurate tracking and reporting
- Provide high level marketing support on Ticketmaster no-cost solutions
- Provide onsite event support and afterhours office support
- Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
- Assist with client onboarding and ongoing maintenance
- Communicate product updates, new features and functionality to client base; TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement
- Support season ticketing, access control support customization (rules, exceptions, etc.)
Requirements:
- H.S. diploma or equivalent. BA/BS degree is preferred
- 1+ years of experience with the Ticketmaster System and/or various ticketing system
- Overall awareness of the entertainment and sports business is important
- Box Office experience is a plus
- Knowledge of how TM departments impact on one another, and on outside clients is a plus
- Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
- Archtics experience is preferred
- Strong Microsoft Word, Powerpoint and Excel skills
- Service oriented, with strong organizational and communication skills.
- Able to successfully handle multiple priorities
- Certain degree of creativity, latitude, and problem solving is required.
Benefits:
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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