Client Value Partner – Technology Consultant
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Job Description
Client Value Partner leading AI-powered process transformations for Celonis, a process mining and Process Intelligence software company. Driving executive engagement, customer adoption, value realization, and strategic account outcomes.
Responsibilities:
- Develop and maintain relationships with C-level internal and external executives, embedding Celonis into strategic objectives
- Lead and manage strategic customer engagements as the accountable program lead and engagement manager
- Staff engagements using resources from global cross-functional Celonis teams, including Servicing, Product, and Engineering
- Mentor customers on organization design and maturation of Centers of Excellence
- Mentor and coach team members and provide managers with performance feedback
- Own the end-to-end customer value journey
- Influence customer stakeholders through executive communication, product knowledge, and industry/domain expertise
- Establish Celonis program roadmaps and detailed value plans with senior stakeholders
- Resolve customer escalations by orchestrating internal teams
- Align Celonis delivery with customer strategies and business-critical objectives
- Drive value realization, platform adoption, project completion, client satisfaction, and usage targets
- Organize and lead customer advisory boards
- Represent the customer voice within Celonis and collaborate on advocacy strategies
- Drive customer presence and sponsorship at Celonis and industry events
- Represent Celonis at conferences, webinars, and through published thought leadership
- Collaborate on innovation and new asset development
- Contribute to value engineering playbooks, resources, and tools
Requirements:
- Minimum 15 years of relevant customer success, strategy consulting, or related industry experience required
- Strong experience driving measurable results through end-to-end large-scale transformation programs
- Experience with AI-based transformation is a strong plus
- Deep exposure to successful change management practices
- Ability to navigate large global organizations and persuade through data, facts, and confidence
- Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads
- Consultative approach when engaging with senior executives
- Strong understanding of SaaS platforms and technology stacks
- Experience in Solution Design
- AI solution design and rollout experience is a plus
- Project management ability to organize and manage multiple streams
- Strong communication skills and ability to translate Celonis use cases into the customer business landscape
- Self-motivated and proactive team player
- Ability to thrive in fast-paced, collaborative, and ambiguous environments
- Willingness to travel approximately 70% to meet customer stakeholder needs
- Visa sponsorship is not offered for this role
- MBA strongly preferred
Benefits:
- Restricted Stock Units (RSUs) and merit-based refresh grants for every full-time Celonaut
- 24 weeks of fully paid parental leave for primary carers
- 12 weeks of fully paid parental leave for supporting carers
- Unlimited PTO in applicable regions
- Generous PTO globally
- Flexible hybrid work model balancing remote focus with office collaboration
- 70-20-10 learning framework
- Mentorship programs
- Access to a dedicated learning platform
- Subsidized Wellhub memberships
- Mental health counseling
- Wellness Weeks
- Paid time off for annual Impact Days to volunteer for community and environmental causes
- Inclusion Think Tank
- Annual Inclusion Days
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