Clinical Contact Lens Consultant – NCLE or Fitting Optician
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Job Description
Clinical Contact Lens Consultant supporting WAVE’s custom contact lens software and designs for eye care professionals. Providing practitioner consultation, training, clinical feedback, and product improvement support.
Responsibilities:
- Provide clinical consultation and support to WAVE customers through phone, email, online coaching, and case consultation
- Help practitioners with contact lens fitting, design, and effective use of the WAVE Contact Lens System
- Guide practitioners in improving contact lens designs and developing skills with WAVE software and lenses
- Develop, maintain, and improve clinical training and educational materials, including manuals, forms, photographs, and videos
- Support cross-functional initiatives involving Sales, Customer Service, Marketing, Regulatory, and Quality Management
- Review WAVE software and provide clinical and user feedback for product improvements and enhancements
- Maintain expertise in WAVE software, WAVE lenses, contact lens design and fitting, and clinical applications
- Stay current on contact lens industry and ophthalmology trends, innovations, market developments, and regulatory requirements
- Collaborate with WAVE and OCULUS teams to deliver quality service, productivity, and business results
- Represent WAVE at local, regional, and international tradeshows and industry events as needed
- Support special assignments, projects, and other business initiatives as assigned
Requirements:
- High school diploma or equivalent required
- Licensed fitting optician or NCLE certification required
- Minimum of 10 years of clinical, technical, and/or industry experience in ophthalmology or optometry preferred
- Strong knowledge of contact lens designs and fitting philosophies
- Broad knowledge of conditions, pathologies, and treatments managed by ophthalmologists and optometrists
- Detailed knowledge related to contact lens fitting and associated devices
- Strong analytical, strategic-thinking, problem-solving, planning, organizational, and multitasking skills
- Ability to work effectively across functions and collaborate with others
- Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Teams, SharePoint, and TeamViewer
- Strong customer-service orientation and professional work ethic
- Ability to maintain confidential company and patient-related information
- Ability to perform a desk-based role for extended periods
- Ability to travel approximately 10–25% of the time
Benefits:
- Comprehensive medical, dental, and vision coverage for employees and their dependents
- 100% healthcare insurance premiums covered for employees
- Paid time off starting at 3 weeks annually
- Nine paid holidays
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan including a company match
- Employee assistance program (EAP)
- Costco membership
- Employee discounts through LifeMart
- Company employee events
- Remote work
- Professional and clinical education and training opportunities
- Travel to local, regional, and international tradeshows and industry events
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